Hugh Beyer
Karen Holtzblatt
Morgan Kaufmann, San Francisco, 1998, English
Nonfiction, Product/Industrial Design
ISBN: 9781558604117

From the Publisher. This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

On 1 book list
Donald Norman

The work of Hugh Beyer and Karen Holtzblatt presents a powerful method of analyzing behavior. A workbook (by (Holtzblatt, Wendell, & Wood) was added in 2004.

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